Return Policy

At Scentoria, we strive to deliver 100% customer satisfaction. If you're not happy with your purchase, we're here to help! This policy details our return and exchange guidelines for all products purchased on Scentoria.

What Can Be Returned

  • Retail Packs: Only unused, unopened, and undamaged items in their original packaging are eligible for return.
  • Non-returnable items: All items, except those specifically mentioned above, are ineligible for return.
  • Note: All product levels for items sold as partials are estimated based on our decanting records and may differ slightly from those shown in the product listing. As a result, orders for partials are non-refundable.

What We Can Replace/Exchange

We offer replacements or exchanges for eligible items only in the following cases:

  • If a product was damaged in transit.
  • If a product has a manufacturing defect.
  • If you receive an incorrect item.

Please make a note of the following terms and conditions:

  • Please record a single, continuous unboxing video as proof in case of damage or missing items. Without this video, refunds will not be processed.

  • We cannot accept returns or replacements for products with a tampered cellophane seal.

  • You must request a return or exchange within 3 days of receiving your order.

  • The product must be returned in its original, sealed packaging, in the same condition it was received.

How To Initiate a Return or Exchange

  1. Email us at info@scentoria.co.in.
    • Subject line:
      • Return: Include "RETURN" and your order ID.
      • Replacement: Include "REPLACEMENT" and your order ID.
    • Email body: Include the reason for your return or replacement request.
  2. We may contact you for further information after receiving your email.
  3. If your request is approved, we'll arrange a reverse pick-up from your original delivery address.
  4. Ensure the product is securely packed for return.

Refund Process

  • We'll initiate your refund once we receive and inspect the returned item.
  • The refund will be issued to the original payment method used when the order was placed.